Terms & Conditions

Orders

Orders can be taken using the Quote Request form, directly via email or at the craft shows and events  (see Facebook).

All products are sold subject to availability.

Prices shown are in British Pounds Sterling and no VAT is chargeable.  Prices are subject to change without notice.

Product

As each item is individually hand made, they may differ slightly from the design shown in the product photos.

Any top with a logo used in these products is selected for its colour.  These products are not sold as being affiliated in any way to any original beverage producer.

These products are not toys and are crafted using mostly metal parts.  They are not suitable for children.  Every effort is made to make any sharp or pointed surfaces as safe for handling as possible but there may still be sharp edges that could cause injury if handled without care.

Design enquiry, ordering and payment process

We aim to process design enquiries within 3 working days.  If the artful topper is busy or unavailable then any delays in processing will be communicated through this website.

The artful topper will have the final decision on whether  any design request is acceptable.

Requests for designs that may be considered to cause offence or any other reason will not be accepted.

The artful topper will not be liable for any expense if any design is accepted and subsequently cannot be fulfilled for any reason (such as complexity or lack of specific bottle tops).

 

Once the design is agreed, the topper will provide a quotation and an estimated delivery time.  Every endeavour will be made to deliver within the stated timescale.

The artful topper will create the character (or one character if part of a group) and will send a photo or short video of the character to discuss any refinements.  If at this stage you do not want to proceed then the you are under no obligation to pay.  Any work done by the topper at this stage will be stopped and the character re-cycled into stock.  The design enquiry will be considered closed.  Any further requests made after this will be considered as a new request.

If you accept the review (in written email form), then at this point the enquiry will be considered to be a formal order and will be allocated an order number. 

The completed character(s) will be despatched upon receipt of payment, at the current postage rates stated on this site.

Accepted pre-payment methods are Paypal, bank transfer or Cheque made payable to Timothy Allen.  Cash can be accepted on delivery/collection.

Cancellation of Orders

You have a right to cancel your order within 7 working days from receipt of the goods by advising us in writing (or email) .  Goods must be returned to us in an unused and undamaged condition and in original packaging within 14 days of purchase.  Once the goods have been received by us we will refund the monies paid for the goods within 30 days.  Please note that we are unable to refund the costs of shipping/posting costs. You are responsible for the return carriage costs for unwanted goods.  All items must be returned to us before a refund is issued.

Faulty / Damaged Goods

Breakages or damaged packaging must be reported to us within 48 hours of receipt of your parcel / delivery. Please take a digital picture of the breakage or damage and email it with your order number to timothy@theartfultopper.com. Any claims received after 48 hours will not be processed.

If you have notified us of a problem with the goods within 48 hours of delivery, we will either rectify any shortage or non-delivery; replace any goods that are damaged or defective upon delivery. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions.

Please note this does not affect your statutory rights.

Delivery

Deliveries within a 5 mile radius (or other negotiated on a per order basis) of OX12 7LT will not be charged for, the lead time for deliveries may be different to those set out below.  The artful topper will provide these details at time of quotation.

For international delivery please contact us and we will aim to provide a quotation.

We aim to dispatch your item within 4 working days of placing and accepting final design of your order (subject to complexity). Orders are despatched daily Monday to Friday.  Delivery is calculated on the weight and size of goods sold.  All items are sent 2nd class small parcel by Royal Mail.  For orders larger than the standard weight and size of Royal Mail small parcel, an additional delivery charge may payable.  The artful topper will contact the customer to confirm and agree any charges outside the normal charges stated by the website.

If you are collecting your order from the artful topper premises, please notify pick up time 8 hours prior to collection.

Non Deliveries

If no-one is available to accept delivery of your order via Royal Mail, normal Royal Mail parcel delivery instructions will apply.  The artful topper will not be liable for any inconvenience or loss of money in the event of Royal Mail not being able to deliver to the address supplied. 

Breakages

All damages must be reported to the artful topper within 48 hours of delivery. We reserve the right to ask for high quality photographic evidence of breakages.

All information on this website is correct at the time of going to press.